We hope that you are delighted with your purchase, but If you've changed your mind and need to return an item, you have 30 days from the date of purchase to return your item(s).
In-line with our returns policy, your item(s) needs to be:
Once returns are evaluated, refunds will be processed by the original payment method. If you paid on card, it can take up to 7 days to appear back in your account.
Unless faulty, medicines, food, personalised gifts or cosmetic products which have been opened cannot be refunded or exchanged.
We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged. If the item was faulty or damaged when delivered or collected from store, an exchange or refund will be offered.
The following table provides an overview of the key provisions of your statutory cancellation right as well as our voluntary returns policy and how they compare to one another:
| MyLocalChemist Returns Policy | Statutory Rights | |
|---|---|---|
| Return period | 30 days | 14 days |
| Refund of costs of sending the item back to us if defective, damaged or incorrect item? | Yes | Yes |
| Refund of costs of sending the item back to us if cancellation? | No | No |
| Refund of original delivery costs if defective? | Yes | Yes |
| Refund of original delivery costs if cancelled? | Yes, cheapest method | Yes, cheapest method |
In order to return/exchange an item, we require a proof of purchase such as:
If you canât find one of the above, donât worry. We should be able to sort everything out if you have:
You can indeed make a free return to any mylocalchemist.co.uk store. For our latest store information, please check our our Store Finder. Please note that it may take a few days for your refund to be processed.
Once returns are evaluated, refunds will be processed by the original payment method. If you paid on card, it can take up to 7 days to appear back in your account.